With over 10 years of hands-on industry experience, Tom Richmond leads Richmond Plumbing and Drainage with a commitment to quality workmanship, reliable service, and customer-first values. As Director, Tom combines deep technical knowledge with a practical, solution-focused approach to ensure every job – big or small – is completed to the highest standard.
Tom established Richmond Plumbing and Drainage with a clear mission: to provide honest, affordable, and expert plumbing services to the local community. Under his leadership, the company has built a strong reputation for professionalism, punctuality, and problem-solving excellence.
Whether it’s a residential call-out, commercial project, or emergency repair, Tom takes pride in delivering results that last – and service you can trust.

As Office & Operations Manager, Severin Richmond is the organisational backbone of Richmond Plumbing and Drainage. She oversees the day-to-day operations with precision, ensuring that every job is booked, managed, and completed efficiently from the first call to the final invoice.
Severin brings a strong background in administration, customer service, and business operations, paired with a deep understanding of the plumbing industry. Her friendly, solutions-focused approach helps keep things running smoothly behind the scenes so the team in the field can focus on delivering exceptional results.

From coordinating schedules and managing logistics to handling client communications, Severin ensures that every customer receives a seamless and professional experience. Her dedication, attention to detail, and calm efficiency make her an essential part of the Richmond Plumbing and Drainage team.

As the first point of contact for Richmond Plumbing and Drainage, Sarah Roberts brings a friendly face and a helpful voice to every customer interaction. With a strong background in administration and customer service, Sarah ensures that enquiries are handled promptly, bookings run smoothly, and clients feel supported every step of the way.
Her approachable manner, attention to detail, and organisational skills help keep the office running efficiently. Whether she’s answering phones, managing paperwork, or assisting the team with scheduling and communication, Sarah plays a key role in delivering the professional and reliable service Richmond Plumbing and Drainage is known for.

Dedicated and personable, Sarah is committed to making every customer experience a positive one.

Zachary Nikov is a dedicated and hardworking 2nd Year Apprentice at Richmond Plumbing and Drainage. Eager to learn and passionate about the trade, Zachary is building a strong foundation in all aspects of plumbing and drainage under the guidance of experienced team members.
Known for his positive attitude, reliability, and willingness to tackle any task, Zachary is quickly developing the practical skills and technical knowledge needed to become a top-quality tradesman. He takes pride in doing things right the first time and is committed to growing within the industry.

Zachary’s enthusiasm and work ethic make him a valued part of the Richmond Plumbing and Drainage team.

Blake Allen is a motivated and enthusiastic 1st Year Apprentice at Richmond Plumbing and Drainage. Eager to kick-start his career in the plumbing industry, Blake brings a strong work ethic, a willingness to learn, and a genuine interest in mastering the trade.
Working closely with the experienced team, Blake is gaining hands-on experience in a wide range of plumbing and drainage services. His proactive attitude and commitment to learning ensure he’s always ready to lend a hand and take on new challenges.

As he begins his journey in the industry, Blake is focused on building the skills and knowledge needed to become a trusted and capable plumber. His dedication and enthusiasm make him a great addition to the Richmond Plumbing and Drainage team.

Jack Arnold is a skilled and reliable Qualified Tradesman at Richmond Plumbing and Drainage, bringing strong technical expertise and a practical, no-nonsense approach to every job. With years of hands-on experience across residential, commercial, and maintenance plumbing, Jack is known for delivering high-quality work with efficiency and precision.
Whether it’s troubleshooting complex issues, completing installations, or overseeing job sites, Jack takes pride in getting the job done right the first time. His strong problem-solving skills, attention to detail, and commitment to safety make him a trusted team member and a favourite among clients.

Jack is dedicated to upholding the high standards Richmond Plumbing and Drainage is known for.